Caregiver Hiring FAQ
Quick answers to the frequently asked questions.
About Our Caregivers
What qualifications do Xedge's caregivers have?
Most hold a caregiver or nursing aide certificate and have direct experience caring for the elderly. Some have specialised skills such as tube feeding, suctioning, and dementia care. See Our Caregivers for some of the skills breakdown.
Can Xedge's caregivers provide specialised care, such as for dementia patients?
Yes. Some caregivers have specialised skills for stoma care, urinary catheter care, stroke, and dementia. We match caregivers with the appropriate skill set to your loved one’s actual needs.
How are caregivers shortlisted?
Beyond experience and qualification, we screen for willingness to care for the elderly, communication skills, and a pleasant disposition.
Where do Xedge's caregivers come from?
Our caregivers come from Myanmar, Indonesia, Philippines, India and Sri Lanka, most with experience and/or formal training such as a Nursing Aide Certificate or Caregiver Certificate.
What languages do the caregivers speak?
English, Mandarin, Cantonese, Hokkien, Malay and/or Tamil — matched to your family’s needs
Hiring & Process
How quickly can a caregiver be deployed?
Caregivers already in Singapore can typically be deployed in 1–2 weeks. Overseas recruitment usually takes 3–4 weeks, including MOM work permit processing.
Can I interview the caregiver before hiring?
Yes, and we encourage it — in person at our office (135 Middle Road, near Bugis MRT) or by video call for overseas candidates, with detailed biodata provided in advance.
What is the MOM work permit process?
Live-in caregivers work under MOM’s Migrant Domestic Worker (MDW) Work Permit scheme. We handle the full application on your behalf. Employers must be a Singapore Citizen or PR, aged 21 or above. The permit is valid for up to 2 years, renewable by mutual agreement.
What is the difference between a caregiver and a domestic helper?
A caregiver is trained and/or experienced specifically in elder and patient care; a domestic helper is hired primarily for household chores and has no formal caregiving training. Both work under MOM’s MDW scheme, but their job scope differs.
What is the difference between a caregiver under the Migrant Domestic Worker's (MDW) scheme and a part-time caregiver?
A live-in caregiver under the MDW’s scheme is under the employment of the employer and stays in your home. A part-time caregiver is usually engaged from an agency (who is the employer), visits for scheduled hours only and usually does not live in.
Support & Expectations
What happens if there's a problem with the caregiver?
Contact our team immediately. We’ll mediate, provide additional training if needed, or arrange a replacement caregiver.
Do caregivers do housework?
Their primary role is caring for your loved one, but most are also willing to take on light household duties connected to the care recipient. We recommend agreeing on expectations during the interview before the employment.
Do you provide training for caregivers?
Yes. Caregivers complete refresher in-house training before placement, led by our senior staff nurses, plus periodic training after placement.
Is the initial consultation free?
What if the caregiver isn't the right fit?
We will provide a replacement caregiver if all other means have been exhausted.
Ready to Hire a Live-in Caregiver?
Reach out for a free consultation.