Caregiver Hiring FAQ
How hiring works, answers to the questions families ask most.
About Our Caregivers
What qualifications do Xedge's caregivers have?
Can Xedge's caregivers provide specialised care, such as for dementia patients?
Yes. Some caregivers have specialised skills for stoma care, urinary catheter care, stroke, and dementia. We match caregivers with the appropriate skill set to your loved one’s actual needs.
How are caregivers shortlisted?
Beyond experience and training, we screen for willingness to care for the elderly, communication skills, and a pleasant disposition.
Where do Xedge's caregivers come from?
Our caregivers come from Myanmar, Indonesia, the Philippines, and India, most with formal training such as a Nursing Aide Certificate or Caregiver Certificate.
What languages do the caregivers speak?
English, Mandarin, Cantonese, Hokkien, Malay, Bahasa Indonesia, and Tamil — matched to your family’s needs during consultation.
Hiring & Process
How quickly can a caregiver be deployed?
Caregivers already in Singapore with valid work permits can typically be deployed in 1–2 weeks. Overseas recruitment usually takes 3–4 weeks, including MOM work permit processing.
Can I interview the caregiver before hiring?
Yes, and we encourage it — in person at our office (135 Middle Road, near Bugis MRT) or by video call for overseas candidates, with detailed biodata provided in advance.
What is the MOM work permit process?
Live-in caregivers work under MOM’s Migrant Domestic Worker (MDW) Work Permit scheme. We handle the full application on your behalf. Employers must be a Singapore Citizen or PR, aged 21 or above. The permit is valid for up to 2 years, renewable by mutual agreement.
What is the difference between a caregiver and a domestic helper?
A caregiver is trained and experienced specifically in elder and patient care; a domestic helper is hired primarily for household chores and has no formal caregiving training. Both work under MOM’s MDW scheme, but their job scope differs.
What is the difference between an MDW caregiver and a part-time caregiver?
A Migrant Domestic Worker (MDW) is a live-in caregiver who stays in your home and provides round-the-clock support under a Work Permit. A part-time caregiver visits for scheduled hours only and does not live in. Live-in care usually offers better continuity for loved ones who need constant supervision.
Support & Expectations
What happens if there's a problem with the caregiver?
Contact our team immediately. We’ll mediate, provide additional training if needed, or arrange a replacement caregiver.
Do caregivers do housework?
Their primary role is caring for your loved one, but most are also willing to take on light household duties connected to that care. We recommend agreeing on expectations during the interview.
Do you provide training for caregivers?
Yes. Caregivers complete refresher in-house training before placement, led by our senior staff nurses, plus periodic training after placement.
Is the initial consultation free?
What if the caregiver isn't the right fit?
We provide replacement support. If the match isn’t working, speak to our team and we’ll help arrange a suitable alternative.
Still have a question?
Message us directly and we’ll get back to you as soon as possible.